Today I started the job of installing service pack 1 for Exchange 2010 which can be downloaded from here.
The first thing I must say is just how unhelpful the installer is, if you compare this with the SharePoint 2010 installer it is an absolute nightmare, as you can see from the screenshot below after running the prerequisite test it found I needed hotfixes before I could continue,
The big problem is this only presents you with a ‘Click here for help’ link that when clicked tells you the page cannot be found also the link to download the hotfix cannot be clicked or copied, so you then have the laborious task of manually typing into the browser the address which may not seem like a big deal but when you are dealing with long and complex URL’s it takes a lot of time and is prone to human error. So after going through this pain I thought I would share the error messages and links which you can click on.
Hub Transport Role Prerequisites Errors
This was the first problem area and we have the exchange Backup Exec remote agent installed this service I had to stop running I also changed the start-up type to manual as this install requires a lot of restarts the next download required was the Microsoft Office 2010 Filter Packs which can be downloaded from
Client Access Role Prerequisites
The client access role required the most updates starting with KB982867 – WCF: Enable WebHeader settings on the RST/SCT but requires a restart download from http://code.msdn.microsoft.com/KB982867
The next update was the .NET Framework 2.0-based Multi-AppDomain application stops responding when you run the application downloadable from http://support.microsoft.com/?kbid=979744 but again requires a Restart after install
Next is KB983440 Win 7 rollup package downloadable from http://code.msdn.microsoft.com/KB983440
Again requires a restart after install
The final update for the client access role is FIX: An application that is based on the Microsoft .NET Framework 2.0 Service Pack 2 and that invokes a Web service call asynchronously throws an exception on a computer that is running Windows 7 downloadable from http://support.microsoft.com/kb/977020
And it will not come as any surprise to know that a restart is required after installation.
Unified Messaging Role Prerequisites
The last area was Unified messaging role this only required 2 updates and no restarts the first update was Unified Communications Managed API 2.0, Core Runtime (64-bit) downloadable from
The final update was Speech Platform Runtime downloadable from
http://go.microsoft.com/fwlink/?linkid=180958
The way I handled the service pack install was download all the updates and then start ploughing through the updates/restarts, but I did manage success with the install of service pack 1 but I will never understand why these hotfixes and patches where not rolled up in the service pack itself. I hope this post helps with your SP1 install experience.
Dave
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4 comments
1 ping
Clayton Olley
August 27, 2010 at 12:05 am (UTC 1) Link to this comment
supposedly, the exchange team couldn’t install those updates directly because they’re for other products outside of exchange (windows & .net etc)… still, they could have at least bundled the hotfixes together with the sp1 media.
Dave Coleman
August 27, 2010 at 6:41 am (UTC 1) Link to this comment
Not much of an excuse they could have made a seperate update package and given one download link. that would have been much better.
AngryTechnician
August 27, 2010 at 8:27 am (UTC 1) Link to this comment
At least the installer has a built-in timer so you know you’re not just imagining how interminably long it takes. As for the hotfixes, I was more dsturbed that they hadn’t even made it off of MSDN Code Gallery. Felt like downloading v 0.1 code from the Sourceforge SVN.
Still, it could have been a lot worse. The Sytem Center Essentials 2010 installer was so bad I ended up restoring my VM snapshot 3 times over the 4 hours it took me to get it to run right.
Mike C
January 14, 2011 at 3:20 pm (UTC 1) Link to this comment
You CAN copy text from the installer, just press CTRL+C, paste it into the Notepad and from there you can copy any selection you wish.
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